Right to Cancel
You have the right to cancel your order within 14 days without giving any reason.
The cancellation period will expire 14 days after the day on which you receive your goods.
To exercise your right to cancel, you must inform us of your decision by a clear statement (e.g. email). You can contact us at:
supplementneeds@outlook.com
Please provide the following information in the email;
- Name:
- Address:
- Order Number:
- Product(s):
- Date received:
- Date of cancellation request:
Effects of Cancellation
If you cancel your order, we will reimburse all payments received, including standard delivery costs where applicable.
We will process your refund within 14 days of receiving the returned goods.
Cancellation Conditions
Due to the nature of our products:
- Products must be returned unopened, unused, and in their original condition
- We cannot accept returns of products that have been opened or unsealed, unless they are faulty
- We reserve the right to reduce the refund if goods show signs of handling beyond what is necessary
Returns
We accept all items for a full refund within 30 days of purchase as long as the item is unopened and in its original condition.
We are not responsible for the shipping costs of returning unwanted items. For your protection we would recommend the order is sent back on recorded / trackable service. Once the item has been received we will either process a full refund or send an alternative product you have requested.
To process a return please contact us via the contact us providing us with the following information;
Order Number:
Product to be Returned:
Reason for Returning:
Refund or Alternative Product to be Sent:
Faulty Items
If you have received a faulty item please contact us via the contact us providing the following information;
Order Number:
Product to be Returned:
Description of Faulty:
Refund or Replacement to be Sent
We will then arrange collection of the faulty item and once received we can either process a full refund or send a replacement
Frequently Asked Questions
Find answers to common questions about our supplements and services
What ingredients are used in your supplements?
We carefully select high-quality ingredients that are backed by research and designed to support performance, hydration, recovery, and overall wellness. Full ingredient lists can be found on each product page and on the product labels themselves.
Do your supplements contain artificial colourings?
No — we do not use artificial colourings in our supplements. We aim to keep our formulations as clean as possible while maintaining great taste and quality.
Why does the colour of my supplement look slightly different from my previous order?
Because we do not use artificial colourings, slight variations in colour can naturally occur between batches. This is completely normal and is usually due to minor differences in the raw ingredients used during production. These natural variations do not affect the quality, taste, or performance of the product.
Are your products suitable for daily use?
Most of our supplements are designed for daily use when taken as directed. We always recommend checking the product label and consulting a healthcare professional if you have any medical conditions or concerns.
How long will it take to receive my order?
Orders are usually processed within 1–2 working days. Delivery times may vary depending on your location and the shipping method selected at checkout.
Do you ship internationally?
Yes, we ship to a range of international locations. Shipping rates and delivery times are calculated at checkout.
How can I track my order?
Once your order has been dispatched, you'll receive a confirmation email with tracking details so you can follow your delivery.
Can I return my order?
If there's an issue with your order, please contact our support team as soon as possible. We'll always do our best to help resolve any problems quickly.
How do subscriptions work?
When you subscribe, your selected products will be delivered automatically based on the frequency you choose. Subscribers also receive ongoing savings and full flexibility to manage their subscription at any time.
How do I manage my subscription?
You can manage your subscription through the Subscription Section, which can be found in the footer of our website. Within this section, you can cancel your subscription, reactivate a cancelled subscription, change delivery frequency, update payment details, swap products or flavours, and skip upcoming orders.
Can I cancel my subscription anytime?
Yes — there are no long-term commitments. You can cancel your subscription at any time through the subscription section.
Can I change flavours on my subscription?
Yes, you can switch flavours within your subscription account. Please note that changing flavours may affect certain long-term loyalty or dynamic pricing discounts depending on how the subscription is set up.
What happens if my payment fails?
If a payment fails, our system will automatically retry the payment method. You can also update your payment details at any time through the subscription section.
How can I contact customer support?
You can reach our customer support team via the contact form on our website or by emailing supplementneeds@outlook.com. We aim to respond as quickly as possible.
Are your products Informed-Sport certified?
No, our products are not Informed-Sport certified. However, they are manufactured in an ISO 22000:2018 accredited facility and produced in accordance with Good Manufacturing Practice (GMP) standards, ensuring high levels of quality control, hygiene, and food safety throughout the manufacturing process.