Website: www.supplementneeds.co.uk
Business: Supplement Needs / Innovation Fitness Limited
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Perceivable - information can be recognised and understood in different ways.
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Operable - the website can be used with a keyboard and assistive technologies.
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Understandable - content and journeys are clear and predictable.
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Robust - the website works reliably across browsers, devices and assistive technologies.
- product pages;
- product quantity selectors;
- add-to-basket functionality;
- basket and cart drawer;
- checkout journey;
- forms;
- account and login areas;
- third-party widgets and apps.
Priority: High.
Target: Initial fix and validation as soon as practicable, followed by wider regression testing across product, basket and checkout journeys.
Priority: High for purchase-critical components; medium for non-critical components.
Priority: Medium.
Priority: High for transactional areas.
- reviewing the product page, quantity selector, basket and checkout journey using keyboard-only navigation;
- investigating theme code and third-party apps that may affect keyboard behaviour;
- reviewing visible focus indicators across buttons, links, form fields and interactive elements;
- improving accessibility testing within our development and quality assurance processes;
- preparing a prioritised remediation plan based on WCAG 2.2 AA principles;
- reviewing our third-party apps and integrations for accessibility impact;
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making accessibility a continuing part of website maintenance rather than a one-off project.
Contact form: Click Here
Supplement Needs
SN Hub
19-25 Nuffield Road
Poole
BH17 0RU
United Kingdom
- the page URL;
- a description of the issue;
- the device and browser used;
- whether you were using a keyboard, screen reader or other assistive technology;
- the date and approximate time the issue occurred.
- Windows with Chrome and Edge;
- macOS with Safari and Chrome;
- iOS Safari;
- Android Chrome;
- keyboard-only navigation;
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commonly used screen-reader and assistive-technology combinations.
Frequently Asked Questions
Find answers to common questions about our supplements and services
What ingredients are used in your supplements?
We carefully select high-quality ingredients that are backed by research and designed to support performance, hydration, recovery, and overall wellness. Full ingredient lists can be found on each product page and on the product labels themselves.
Do your supplements contain artificial colourings?
No — we do not use artificial colourings in our supplements. We aim to keep our formulations as clean as possible while maintaining great taste and quality.
Why does the colour of my supplement look slightly different from my previous order?
Because we do not use artificial colourings, slight variations in colour can naturally occur between batches. This is completely normal and is usually due to minor differences in the raw ingredients used during production. These natural variations do not affect the quality, taste, or performance of the product.
Are your products suitable for daily use?
Most of our supplements are designed for daily use when taken as directed. We always recommend checking the product label and consulting a healthcare professional if you have any medical conditions or concerns.
How long will it take to receive my order?
Orders are usually processed within 1–2 working days. Delivery times may vary depending on your location and the shipping method selected at checkout.
Do you ship internationally?
Yes, we ship to a range of international locations. Shipping rates and delivery times are calculated at checkout.
How can I track my order?
Once your order has been dispatched, you'll receive a confirmation email with tracking details so you can follow your delivery.
Can I return my order?
If there's an issue with your order, please contact our support team as soon as possible. We'll always do our best to help resolve any problems quickly.
How do subscriptions work?
When you subscribe, your selected products will be delivered automatically based on the frequency you choose. Subscribers also receive ongoing savings and full flexibility to manage their subscription at any time.
How do I manage my subscription?
You can manage your subscription through the Subscription Section, which can be found in the footer of our website. Within this section, you can cancel your subscription, reactivate a cancelled subscription, change delivery frequency, update payment details, swap products or flavours, and skip upcoming orders.
Can I cancel my subscription anytime?
Yes — there are no long-term commitments. You can cancel your subscription at any time through the subscription section.
Can I change flavours on my subscription?
Yes, you can switch flavours within your subscription account. Please note that changing flavours may affect certain long-term loyalty or dynamic pricing discounts depending on how the subscription is set up.
What happens if my payment fails?
If a payment fails, our system will automatically retry the payment method. You can also update your payment details at any time through the subscription section.
How can I contact customer support?
You can reach our customer support team via the contact form on our website or by emailing supplementneeds@outlook.com. We aim to respond as quickly as possible.
Are your products Informed-Sport certified?
No, our products are not Informed-Sport certified. However, they are manufactured in an ISO 22000:2018 accredited facility and produced in accordance with Good Manufacturing Practice (GMP) standards, ensuring high levels of quality control, hygiene, and food safety throughout the manufacturing process.