This privacy policy is for this website www.supplementneeds.co.uk and served by Innovation Fitness Limited and governs the privacy of its users who choose to use it.
The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.
The Website
This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.
Use of Cookies
This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user's computer / device.
Cookies are small files saved to the user's computers hard drive that track, save and store information about the user's interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.
Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.
This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google's privacy policy here for further information [ http://www.google.com/privacy.html ].
Other cookies may be stored to your computers hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.
Contact & Communication
Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.
This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.
Email Newsletter
This website operates an email newsletter program, used to inform subscribers about products and services supplied by this website. Users can subscribe through an online automated process should they wish to do so but do so at their own discretion. Some subscriptions may be manually processed through prior written agreement with the user.
Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998. No personal details are passed on to third parties nor shared with companies / people outside of the company that operates this website. Under the Data Protection Act 1998 you may request a copy of personal information held about you by this website's email newsletter program. A small fee will be payable. If you would like a copy of the information held on you please write to the business address at the bottom of this policy.
Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by no far a comprehensive list].
This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.
In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable clear instructions on how to un-subscribe will by detailed instead.
Social Media Platforms
Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.
Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.
This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.
Frequently Asked Questions
Find answers to common questions about our supplements and services
What ingredients are used in your supplements?
We carefully select high-quality ingredients that are backed by research and designed to support performance, hydration, recovery, and overall wellness. Full ingredient lists can be found on each product page and on the product labels themselves.
Do your supplements contain artificial colourings?
No — we do not use artificial colourings in our supplements. We aim to keep our formulations as clean as possible while maintaining great taste and quality.
Why does the colour of my supplement look slightly different from my previous order?
Because we do not use artificial colourings, slight variations in colour can naturally occur between batches. This is completely normal and is usually due to minor differences in the raw ingredients used during production. These natural variations do not affect the quality, taste, or performance of the product.
Are your products suitable for daily use?
Most of our supplements are designed for daily use when taken as directed. We always recommend checking the product label and consulting a healthcare professional if you have any medical conditions or concerns.
How long will it take to receive my order?
Orders are usually processed within 1–2 working days. Delivery times may vary depending on your location and the shipping method selected at checkout.
Do you ship internationally?
Yes, we ship to a range of international locations. Shipping rates and delivery times are calculated at checkout.
How can I track my order?
Once your order has been dispatched, you'll receive a confirmation email with tracking details so you can follow your delivery.
Can I return my order?
If there's an issue with your order, please contact our support team as soon as possible. We'll always do our best to help resolve any problems quickly.
How do subscriptions work?
When you subscribe, your selected products will be delivered automatically based on the frequency you choose. Subscribers also receive ongoing savings and full flexibility to manage their subscription at any time.
How do I manage my subscription?
You can manage your subscription through the Subscription Section, which can be found in the footer of our website. Within this section, you can cancel your subscription, reactivate a cancelled subscription, change delivery frequency, update payment details, swap products or flavours, and skip upcoming orders.
Can I cancel my subscription anytime?
Yes — there are no long-term commitments. You can cancel your subscription at any time through the subscription section.
Can I change flavours on my subscription?
Yes, you can switch flavours within your subscription account. Please note that changing flavours may affect certain long-term loyalty or dynamic pricing discounts depending on how the subscription is set up.
What happens if my payment fails?
If a payment fails, our system will automatically retry the payment method. You can also update your payment details at any time through the subscription section.
How can I contact customer support?
You can reach our customer support team via the contact form on our website or by emailing supplementneeds@outlook.com. We aim to respond as quickly as possible.
Are your products Informed-Sport certified?
No, our products are not Informed-Sport certified. However, they are manufactured in an ISO 22000:2018 accredited facility and produced in accordance with Good Manufacturing Practice (GMP) standards, ensuring high levels of quality control, hygiene, and food safety throughout the manufacturing process.