Domestic Shipping
Now offering delivery 7 days a week!
All orders before 8pm Monday - Friday, 3pm Saturday - Sunday, will be processed and despatched that very same day. Any orders placed after 8pm Friday will be processed Saturday. Customers will receive a tracking number once processed which is for all delivery services we offer.
Standard Delivery (Orders £40 and over) = FREE (Evri 48)
Standard Delivery (Orders under £40) = £3.99 (Evri 48)
Standard delivery via Evri is a fully trackable service and delivery will be between 2-5 working days.
Next Working Day Delivery (Orders £80 and over) = FREE
Next Working Day Delivery (Orders Under 20kg) = £5.99
Next Working Day Delivery (Orders Over 20kg) = £9.99
A fully tracked service via Royal Mail who will send you a text/ email on the morning of delivery with a 1 hour time slot.
Please note, customer orders need to be placed before 8pm Monday-Friday or 3pm Saturday-Sunday for next day delivery. Orders placed on Friday before 8pm will be delivered Saturday. Orders placed after 8pm Friday will despatched Saturday for delivery Monday.
Orders over £80 qualify for free Next Working Day Delivery.
Europe
Shipping rates to Europe depend on both the weight of your parcel and your country.
The following shipping rates apply to the following countries: Austria, Belgium, Czech Republic, Denmark, France, Germany, Guernsey, Hungary, Ireland, Italy, Jersey, Lithuania, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
Shipping rates:
0.0 kg – 1.99 kg - £14.99
2 kg – 3.99 kg - £29.98
4 kg – 5.99 kg - £44.97
6 kg – 7.99 kg - £59.96
We use Parcelforce, Royal Mail, DPD and FedEx for these orders. Our couriers quote a 7-12 days delivery, however, reasons beyond our control such as delays in customs etc. may delay this.
Shipping rates to these countries also depend on the weight of the order.
The following shipping rates apply to the following countries: Albania, Andorra, Belarus, Bosnia, Bulgaria, Croatia, Cyprus, Estonia, Faroe Islands, Finland, Georgia, Greece, Greenland, Iceland, Kosovo, Latvia, Liechtenstein, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Norway, San Marino, Serbia, Switzerland, Turkey and Ukraine.
Customers will receive a tracking number once processed which is for all delivery services we offer.
We use Parcelforce, Royal Mail, DPD and FedEx for these orders. Our couriers quote a 7- 12 day delivery, however, reasons beyond our control such as delays in customs etc. may delay this.
Shipping rates to countries outside of Europe depend on the weight of your parcel.
We use Parcelforce, Royal Mail, DPD and FedEx for these orders. Our couriers quote a 7-12 day delivery, however, reasons beyond our control such as delays in customs etc. may delay this.
Delivery Terms
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Orders are shipped to the address provided by the customer. Delivery is complete once tracked or confirmed by Proof of Delivery (POD) and GPS coordinates where applicable.
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Customers are responsible for safely receiving parcels. Please check porches, doorways, or with household members or neighbours.
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We do not replace or refund parcels confirmed delivered to the correct address.
Frequently Asked Questions
Find answers to common questions about our supplements and services
What ingredients are used in your supplements?
We carefully select high-quality ingredients that are backed by research and designed to support performance, hydration, recovery, and overall wellness. Full ingredient lists can be found on each product page and on the product labels themselves.
Do your supplements contain artificial colourings?
No — we do not use artificial colourings in our supplements. We aim to keep our formulations as clean as possible while maintaining great taste and quality.
Why does the colour of my supplement look slightly different from my previous order?
Because we do not use artificial colourings, slight variations in colour can naturally occur between batches. This is completely normal and is usually due to minor differences in the raw ingredients used during production. These natural variations do not affect the quality, taste, or performance of the product.
Are your products suitable for daily use?
Most of our supplements are designed for daily use when taken as directed. We always recommend checking the product label and consulting a healthcare professional if you have any medical conditions or concerns.
How long will it take to receive my order?
Orders are usually processed within 1–2 working days. Delivery times may vary depending on your location and the shipping method selected at checkout.
Do you ship internationally?
Yes, we ship to a range of international locations. Shipping rates and delivery times are calculated at checkout.
How can I track my order?
Once your order has been dispatched, you'll receive a confirmation email with tracking details so you can follow your delivery.
Can I return my order?
If there's an issue with your order, please contact our support team as soon as possible. We'll always do our best to help resolve any problems quickly.
How do subscriptions work?
When you subscribe, your selected products will be delivered automatically based on the frequency you choose. Subscribers also receive ongoing savings and full flexibility to manage their subscription at any time.
How do I manage my subscription?
You can manage your subscription through the Subscription Section, which can be found in the footer of our website. Within this section, you can cancel your subscription, reactivate a cancelled subscription, change delivery frequency, update payment details, swap products or flavours, and skip upcoming orders.
Can I cancel my subscription anytime?
Yes — there are no long-term commitments. You can cancel your subscription at any time through the subscription section.
Can I change flavours on my subscription?
Yes, you can switch flavours within your subscription account. Please note that changing flavours may affect certain long-term loyalty or dynamic pricing discounts depending on how the subscription is set up.
What happens if my payment fails?
If a payment fails, our system will automatically retry the payment method. You can also update your payment details at any time through the subscription section.
How can I contact customer support?
You can reach our customer support team via the contact form on our website or by emailing supplementneeds@outlook.com. We aim to respond as quickly as possible.
Are your products Informed-Sport certified?
No, our products are not Informed-Sport certified. However, they are manufactured in an ISO 22000:2018 accredited facility and produced in accordance with Good Manufacturing Practice (GMP) standards, ensuring high levels of quality control, hygiene, and food safety throughout the manufacturing process.